Navigating the Invoice Register:
Open the DTI Portal and click the dollar sign icon on the top ribbon to access the Invoice Register.
The Invoice Register page in your DTI Portal looks like this:
Members will be able to create custom searches for invoices on the following criteria:
Invoice ID: The DTI Invoice Number. Only a single invoice number can be searched through this field
Section: The section of listing sold in the invoice
Row: The row of a listing that is sold on an invoice
Completion Status: Complete, Incomplete, or Cancelled
Invoice Status: The status of the invoice in DTI’s system.
Location: The ticket stock of the listing
Sale Date: The date or date range that the invoice was created.
Event Date: The date of the event
Headliner: The Headliner of the event
Buyer: The marketplace that the invoice sold to
To complete your search, once the filters are set click “search”. If you would like to re-set your search parameters click the “clear” button
Members will also have the option to download a csv file of the search results
To download the csv file:
Right click on the search results and choose “download”
Members will also be able to complete invoices with any of the following criteria:
- Listings sold to Vivid Seats in their portal, which are sold for $0
- Listings sold to $0 to the member
- Location: Dropship
- Airbills for dropship orders will now be available in the invoice register as well as the notification center of the DTI Portal.
- A listing must be marked in-hand and the location set as dropship in order to receive an airbill
PLEASE NOTE: COMPLETING AN ORDER IN THE PORTAL INDICATES THAT AN ORDER HAS BEEN FULFILLED. DTI WILL NOT ATTEMPT TO FULFILL ANY COMPLETED INVOICES. SHOULD A MEMBER COMPLETE AN INVOICE THAT HAS NOT BEEN FULFILLED THEY WILL BE HELD RESPONSIBLE FOR ANY CANCELLATION CHARGES THAT MAY RESULT FROM FAILURE TO DELIVER THE ORDER.
To complete an invoice:
- Right click on the line of the invoice you wish to complete and choose “complete self serve”
Please note: The invoice register is not available in the "All accounts" view of the DTI Portal
Below is an explanation of all columns in the Invoice Register (Members will have the ability to hide and move columns to their liking):
Airbill: If an order is marked in-hand and as dropship, members will be able to click on the icon here to download an airbill attached to the invoice
Invoice Number: The DTI Invoice Number
Sale Date: The date the sale took place
Event Headliner: The headliner for the inventory sold on the invoice
Event Time: The time for the event for the inventory sold on the invoice
Event Date: The date of the event for the inventory sold on the invoice
Event Name: The name of the event for the inventory sold on the invoice
Venue: The place the event takes place for the inventory sold on the invoice
Buyer: The marketplace the inventory sold to
Invoice Status: The status of the invoice in DTI’s system
Section: The section for the sold invoice
Row: The row for the sold invoice
Seat From: The first seat number that appears on the invoice
Seat To: The last seat number that appears on the invoice
Quantity: The number of tickets on the invoice
Invoice Total: The total dollar amount that the invoice sold for
Cost: The cost in dollars entered into the portal for the listing
Member Payout: The total dollar amount paid to the member for the invoice
Broker Direct: The secondary invoice total in dollars for sales processed off platform
Purchaser: The purchaser e-mail address associated with the sold listing - This is the account that we look in to transfer tickets and complete your order
Order Number: The primary order number associated with the sold listing
Completion Status: Complete, Incomplete, or Cancelled
Completed/Cancelled Date: If the order is completed, the date and time of completion. If the order is cancelled, the date and time of cancellation
Location: The ticket stock of the listing
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